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1. ACCOUNT STATMENT |
Q: Where is my Account Statement and how do I read it?
A: To view your recent transactions, click "My Account" and then "Account Statement".
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Q: How do I check my account's balance?
A: Go to "My account" and click on the "Statement" button.
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Q: Why does it take so long for my customized account statement to be displayed?
A: The longer the time period requested, the longer it takes to assemble the information. If your account statement search is taking too long, or failing to load, try reducing the time period.
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2. DEPOSITS |
Q: How do I deposit money on my MahjongTime account?
A: To deposit money follow the next steps:
- Go to "My account"
- Click on the "Deposit" button
- Choose the amount to be deposited
- Follow the instructions.
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Q: What is the minimum I have to deposit?
A: You have to deposit minimum $5 on your account.
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Q: When will my deposits show up in my account?
A: Your account will be credited for the money you have deposited in 2-3 days.
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Q: Is it safe to use a credit card online?
A: Yes, it is. Mahjong Time uses Secure Socket Layer (SSL) encryption connections for all passwords and financial information.
On some browsers, you may not see the security lock icon, which is typically displayed in the status bar at the bottom border of your browser. To help you know which pages on our site use SSL encryption, Mahjong Time places our Security Lock icon directly on that page. If you wish to double check, you can also right-click your mouse on a blank area of any page, then select "Properties". A pop-up window will state that the protocol type is "Hyper-Text Transfer Protocol with Privacy", and will show the level of encryption used.
Our main game page has a convenient sign-in area. Since this page has no sensitive data on it, it is not SSL encrypted; however, the player name and the password that you enter on this page is always sent to the Mahjong Time server using SSL encryption. There is a Security Lock icon by the sign-in button to indicate this.
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Q: Why was my credit card denied?
A: Please check the following items:
1. Make sure your name, address, state, province or country, zip and phone number for your credit card entry is the same as the billing address for that credit card. Some banks do not perform address verification, but MahjongTime requires it.
2. Make sure your card has not been reported stolen.
3. Make sure you have not reached your card limit. (Please check it with your bank.)
4. Make sure your credit card bank has your new address if you have moved recently.
5. Make sure you are not from a United States' restricted state.
6. Are there sufficient funds on your account? If there are, play with those funds before making another deposit. If none of these appears to be the problem, please send a copy of the error message via our contact us form.
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Q: Can I use someone else's credit card on my MahjongTime account?
A: The owner of the credit card must be the account's player of record. In order to play the MahjongTime's tournaments, you will need a credit card on your name, or you must use another form of payment. Players with duplicate accounts may find their duplicate account closed without notice and all winnings voided. Players creating duplicate accounts after being warned will be permanently banned from MahjongTime.
On some browsers, you may not see the security lock icon, which is typically displayed in the status bar at the bottom border of your browser. To help you know which pages on our site use SSL encryption, MahjongTime places our Security Lock icon directly on that page. If you wish to double check, you can also right-click your mouse on a blank area of any page, then select "Properties". A pop-up window will state that the protocol type is "Hyper-Text Transfer Protocol with Privacy", and will show the level of encryption used.
Our main game page has a convenient sign-in area. Since this page has no sensitive data on it, it is not SSL encrypted; however, the player name and the password that you enter on this page is always sent to the MahjongTime server using SSL encryption. There is a Security Lock icon by the sign-in button to indicate this.
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Q: When I use my credit card to put money on my account, how long does it take?
A: After you enter your credit card number and fill in all the information, your account will be credited within a 2-3 days.
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Q: Is your site secure? Is my credit card safe?
A: Yes. MahjongTime uses Secure Socket Layer (SSL) encryption connections for all passwords and financial information.
On some browsers, you may not see the security lock icon, which is typically displayed in the status bar at the bottom border of your browser. To help you know which pages on our site use SSL encryption, MahjongTime places our Security Lock icon directly on that page. If you wish to double check, you can also right-click your mouse on a blank area of any page, then select "Properties". A pop-up window will state that the protocol type is "Hyper-Text Transfer Protocol with Privacy", and will show the level of encryption used.
Our main game page has a convenient sign-in area. Since this page has no sensitive data on it, it is not SSL encrypted; however, the player name and the password that you enter on this page is always sent to the MahjongTime server using SSL encryption. There is a Security Lock icon by the sign-in button to indicate this.
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Q: How do I find the verification number on my Credit Card?
A: In an ongoing effort to ensure the safety of your personal credit information, MahjongTime requires that you provide us either a 3-digit (Visa) or 4-digit (American Express) credit card ID code listed on the credit card you use for your Player Account. For Visa, this 3-digit number is located on the back of your card, just to the right of where your signature goes. For American Express, this 4-digit number is located on the front of your card, on the right, just above your credit card number. Example.
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Q: What is MahjongTime's "Transaction Guarantee"?
A: MahjongTime guarantees that every transaction you make at MahjongTime will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of participating in cash competitions on MahjongTime.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, MahjongTime will cover the entire liability for you, up to the full $50.00. MahjongTime will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from participating in Money tournaments on MahjongTime while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Q: How can MahjongTime take payments from non- US citizens?
A: PayPal supports money transfers from many countries of the world. More details on PayPal's international services can be seen at https://www.paypal.com/cgi-bin/webscr?cmd =_display-approved-signup-countries-outside
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Q: What is the refund or cancellation policy?
A:In our commitment to fairness, MahjongTime will investigate the possibility of a refund upon notification from a player of a game error. If we determine that the MahjongTime game engine, host server or website was at fault, MahjongTime will refund the entry fee to the affected player's account within 24 to 48 hours of the discovered error. There is a limit of one refund per player per competition entry. All refunds will be deposited into a player's account; no cash will ever be mailed to a player. While MahjongTime will make periodic efforts to review the technical soundness of tournament activity, it is the player's responsibility to report a game error within 24 hours of the error in order to qualify for a refund review. In no cases will the amount of a refund exceed the entry fee.
Please note that MahjongTime will not provide refunds in the event the player experiences technical or other difficulties with his/her computer, server, or Internet Service Provider (such as a faulty internet connection), or difficulties resulting from any other event that MahjongTime cannot reasonably be expected to control. MahjongTime will not be responsible for refunding a player's entry fee if it finds that the player tampered with a game or manipulates his/her game score in any way. In such cases, MahjongTime may keep the player's entry fee and disqualify the player from the tournament. Multiple abuses may result in a player being banned from future tournament play; in addition, we reserve the right to freeze a player's account as we review possible abuse. MahjongTime is also not responsible for refunding entry fees due to natural disaster, military, or terrorist actions.
You may cancel your subscription to MahjongTime anytime, and the cancellation will be effective immediately. In the case of upgrading a Premium to VIP before the renewal date, MahjongTime will refund the prorated amount of the unused time.
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3. TAX OBLIGATIONS |
Q: Why is money withheld from me?
A: The U.S. Internal Revenue Service requires MahjongTime to withhold a portion of the winnings paid to certain players. You are subjected to withholding if you fall into one of the two following categories:
1. International players - All players who are not citizens of the United States are subjected to a mandatory withholding of 30% on their net winnings (their competition winnings minus entry fees for those competitions which resulted in winnings). Unfortunately, there is no way around this. If you fall into this category, we recommend that you submit a Form W-8BEN.
If you have a U.S. Individual Tax Identification Number (ITIN), fill out the W-8BEN form. If you do not have an ITIN, you will need to obtain one before you can fill out the W-8BEN. You can obtain ITIN by going to the to the U.S. Internal Revenue Service website.
2. U.S. players who have won over $600 and have not submitted a W-9 form. If you are a U.S. citizen and have won over $600, you are required to submit a W-9 Form for tax reporting purposes. If you choose not to submit this form, MahjongTime is required to withhold 28% of your winnings (your competition winnings minus entry fees for those competitions which resulted in winnings). You can go back and submit the form any time and prevent further tax withholding. All tax withholdings will be remitted to the U.S. Internal Revenue Service in compliance with the IRS rules and regulations. Such tax withholdings, once withheld, will not be refundable to you by MahjongTime for any reason.
If you have submitted a tax form (either a W-9 or a W-8BEN, depending on your status) you will receive a report of your income and withholdings at the end of each year.
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Q: Do I pay tax on my winnings?
A: Beginning from 2005, MahjongTime is required to determine your residency and citizenship in order to comply with the U.S. Internal Revenue Service (IRS) regulations. All foreign citizens are subjected to a U.S. tax withholding of 30% on net winnings (your competition winnings, less entry fees for those competitions which resulted in winnings to you). In order to ensure that your withholding is reported correctly, we recommend that you submit a W-8BEN form.
If you have a U.S. Individual Tax Identification Number (ITIN), click on "I have a Tax ID" and fill out the W-8BEN form. If you do not have an ITIN, you will need to obtain one before you can fill out the W-8BEN. You can obtain an ITIN by going to the U.S. Internal Revenue Service website.
If you are a U.S. citizen:
MahjongTime is required by the U.S. Internal Revenue Service (IRS) to report when a U.S. player's net winnings (your competition winnings, less entry fees for those competitions which resulted in winnings to you) reach $600 in a calendar year. Upon reaching that threshold, you will be asked to submit a W-9 form. If you choose not to submit a W-9, we are required to withhold 28% of your winnings and send them to the IRS.
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4. WITHDRAWALS |
Q: Can I withdraw Game Credits or Bonus Money?
A: You cannot withdraw Game Credits or Bonus money. You can use them only as entry fees to join any Members-Only Games or Cash Games.
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Q: How long does it take before I get my check?
A: Checks are processed twice per month & mailed within four weeks. Delivery to your area may be affected by your local postal service. Players who have made deposits using PayPal will always receive their withdrawal payments through PayPal instead of receiving checks.
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Q: I have withdrawn money, how come up that I have not received it yet?
A: The processing time of the withdrawals is 2-3 days (48-72 hours) for standard PayPal fee applies, and 2-4 weeks for the Check.
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Q: Do I get interest on my MahjongTime money?
A: MahjongTime does not provide any interest on the money on your MahjongTime account.
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Q: What currency will my check be issued in?
A: Checks are issued in U.S. dollars. The recipient of the check will be responsible for any currency exchange and related charges. Players with a confirmed PayPal account will receive this excess amount via their PayPal account, rather than by check.
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5. MEMBERSHIP |
Q: How do I become a member?
A: To become a Mahjong Time member please follow the next steps:
- On the home page of the game click on "Subscribe" ("Become a member" box);
- On the page that opens next, click on "Get Premium" or "Get VIP"
- Insert the required information;
- Click on the "Submit"button.
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Q: How will I know when to renew my subscription?
A: You will receive an email from MahjongTime informing you about the renewal of your subscription.
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Q: What are the benefits of the account package?
A: Premium members get 100 game credits per month and VIP members get unlimited Member Pass. Thus, members don't have to pay for game credits. Besides these, our League members take advantage of the following great features: profile images, no rating reset at the beginning of each month, no negative rating, and many others. You can see the full comparisons and benefits for the different account packages on the "Welcome" tab in the game.
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Q: Is ordering an account package safe to do?
A: Mahjongtime uses www.paypal.com, a trusted and secure website to transfer money. You can get more details at www.paypal.com
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Q: I am currently a Premium member. How do I upgrade to VIP member?
A: In order to upgrade your membership you need to click on the banner on the welcome screen and follow the instructions on the form, if you have paid for Premium membership for a year and would like to upgrade it to VIP, the subscription date will start when the previously created subscription will end. If you would like the subscription to start immediately you need to contact Player Services for help.
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Q: I would like to pay my subscription with another credit card. How do I change the current credit card with another one?
A: Payments are always debited from your PayPal balance first. If your balance does not cover a scheduled payment, the funds will be deducted from your default funding source chosen when you signed up for the subscription. You can change your default funding source from your Subscription Details. Changes to your back-up funding will affect the back-up funding source for all of your pending and future transactions.
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Q: What if I forget to add fund to my Paypal account, will my subscription be cancelled?
A: Yes, your subscription will be cancelled.
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Q: What happens if there are problems with the automatic payments?
A: MahjongTime enables automatic reattempts and you will be notified via email of the reason your payment failed and given a chance to fix the problem before the next attempted payment
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Q: How am I charged?
A: We can only accept payments via credit card. We accept subscription and deposits via PayPal. If you're an annual subscriber, you'll be billed now for the whole year. Two weeks before the end of your subscription, we'll send you a letter explaining that the subscription is about to expire and that PayPal will be rebilling you at regular annual rates unless you tell you cancel the subscription. If you're a monthly subscriber, you'll be billed now for the first month and then automatically billed each month thereafter until you decide to cancel. We will not send you monthly emails for each time you're re-billed.
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Q: Can I refer a friend? Do I get anything for referring a friend?
A: Yes, you can. For every friend that you refer to Mahjong Time who signs up as a Premium or VIP member we'll give you $5 in free cash! Invite your friends to play, crush them in competitions, and earn some cash FREE from us! Use the cash to play tournaments, or just withdraw it from the cashier, you can earn as much cash as
you want! Get more information on Refer Friends Page
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Q: How can I cancel?
A:You can cancel any time by sending an email to payments@mahjongtime.com. Please include your name, address, member name, and email address. IMPORTANT — In order for us to cancel your membership, you must send us an email from the email address listed on your member profile. This is how we identify you. Make sure to keep your address current by updating your email address each time you change it.
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Q: What happens if I decide to cancel during my membership?
A:If you cancel during your membership, you will still continue being a member of our site till your membership expires.
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Q: Can we unsubscribe totally from the site?
A:Yes, you can. Click on the unsubscribe link that is on each email sent from the website and you can terminate your account forever. |
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