GENERAL
  - What is the Virtual Shop?
- Who can use the Virtual Shop?
- What are the distinctions between       memberships?
- How can I access the VS?
- How many avatars can I create with VS?
- I'm a VIP member. Can I upload my own       photo? How?
- Can I edit my uploaded photo with the       Virtual Shop?
- I have reached the maximum allowed       avatars' number (5). What can I do to create one more avatar?
- I have more than one saved avatar. How can       I switch between them?
- How can I switch between avatars while       playing?
- How to save my new avatar?
- How to create my own avatar?
- How to add an accessory to the avatar?
- How to delete an accessory from the avatar?
- Can I have two or more accessories of the       same type?
- What       is the Resize Object field?
- How to change the color of an accessory?
- What currency       do I use to purchase accessories or a preset Avatar my avatar?
Q: What is the Virtual Shop? 
    A: The Virtual Shop (VS) is an advanced avatar  creation system. The VS allows you to easily create your own unique avatar or  upload a real photo. You will be able to customize all the parts of the human  face: hair, eyes, nose, lips, etc and other elements which you can add like  glasses, earrings, necklaces, hats etc. 
Q: Who can use the Virtual Shop? 
    A: The full set of Avatars is available for all  the players (Free, Premium and VIP). But each type of membership has its  benefits in what concerns the Virtual Shop. There is a certain discount  available to various types of memberships.
Q: What are the distinctions  between memberships? 
    A: Every type of player can use the VS, can have  up to 5 Avatars in their collection:
    
    Free Players:
  - No Discounts on avatars and accessories 
- No Free avatars       or accessories
Premium Players: 
  - Discounts on avatars and accessories 
- Free avatar slot with up to 7 free       accessories! 
- Up to 5 slots       to save your avatars!
 
VIP: 
  - The lowest prices on all avatars and       accessories!
- Two avatar slots with 7 free accessories       each!
- Can save up to 5 avatars!
- Can upload his       own personal image as an avatar!
Q: How can I access VS? 
    A: The Virtual Shop is available by clicking the  Virtual Shot button in the My Info menu from the Information tab or the My  Account menu.
Q: How many avatars can I create  with VS? 
    A: You'll be able to create and save up to 5  avatars. They include avatars created with VS and your uploaded images.
Q: I'm a VIP member. Can I upload  my own photo? How? 
    A: Yes, VIP members are able to upload up to 5  images/photos. You can upload photos in the following way:
  - Open the VS.
- Click on a slot.
- Select slot where to save your uploaded       image.
- Click Upload.
- Follow the instructions.
Note: Make sure that the image is 300 Kbytes or less.
Q: Can I edit my uploaded photo  with the Virtual Shop? 
    A: No, the uploaded images are nor editable. You  can edit only the avatars created with the VS.
Q: I have reached the maximum  allowed avatars' number (5). What can I do to create one more avatar? 
    A: If there are already 5 saved avatars (maximum  allowed) the only way to save one more avatar is to delete an existing one. Follow the next steps to delete an uploaded avatar: 
  - Click the Manage Avatars button.
- Select avatar you want to delete.
- Click the Delete button.
Q: I have more than one saved  avatar. How can I switch between them? 
    A: To set any of your avatars as default:
  - Open VS.
- The Currently used (default) avatar is       highlighted.
- Select any avatar you want to use.
- Click the Set Default button.
Q: How can I switch between  avatars while playing? 
    A: If you are in a game, click on the icon with  your avatar. You'll see a drop down menu with two options: User Info and Manage Avatars.
  Click Manage Avatars to open  the Manage Avatar window, select a saved avatar and click the Set Default button.
  
  Q: How to save my new avatar? 
  A: If you have created a new avatar - click the Save button, located on the upper left.  Your avatar will be saved to an available slot. If you wish to save the avatar  on a certain slot - just make sure to select that slot in the Avatar.
  
  Q: How to create my own avatar? 
  A: Create your own avatar in the following way:
  - Click the Virtual Shop button located in       My Info from the Information tab or the My Account menu on the top left. The Virtual Shop will open.
- Click the New button located on the left.
- Double-click the Character you would like to customize or just drag and drop it       onto the customization area.
- After you have       selected the Character you are       ready to change all the parts of the avatar.
Q: How to add an accessory to the  avatar? 
    A: Select the type of accessory you want to add  and then click on the element you chose or just drag and drop it onto the  customization area.
Q: How to delete an accessory  from the avatar? 
    A: First select an element you want to delete  then click the Delete button on the  keyboard or use the Delete element button located in the upper part of the  avatar area.
Q: Can I have two or more  accessories of the same type?
    A: No, only one accessory of one type can be  placed on the avatar. If you add an accessory of the same type, the old one will  be replaced with the new one.
Q: What is the Resize Object  field? 
    A: With this field you can stretch and squeeze  any concrete elements of the avatar. For ex. make lips thinner or thicker. The  field is located in the middle left of the screen. Move the indicator in the  field to a suitable position.
Q: How to change the color of an  accessory? 
    A: Each element in the VS can have up to 3  colors. To change the color, select your element. You'll see the colored  buttons in the middle left, below the Resize Object field. Click the colored  button to change its color. The Color  Palette will open. Select your preferred color from the Color Palette then  click on Ok.
Q: What currency do I use to  purchase accessories or an Avatar? 
   A: Golden  Coins are used as currency in the VS. Each element and character has its price.  Members have significant discounts and benefits in the Virtual Shop.